Q1: Is your company a factory or a trade company?
A1: We have our own factory and international sales department for
over 10 years so that we can provide our clients with quality
products, attractive purchase price and timely and professional
service.
Q2: What kinds of machines do you make?
A2: Our facility manufactures both machines for land and water use,
which include all types of gold panning kit/equipment/machines like
chute, jigger machine, hydroclone, screening facilities, crusher,
centrifugal, felt, etc.
Q3: I never used this kind of machine, is it easy to operate?
A3: Yes. Most of our equipment is user friendly, which means that
they are easy to assemble and dismantle and once in place, can be
controlled by one man. Also, our engineers will guide you in the
installation and use. Plus, there are English manuals and guide
videos about the configuration, the installation and the
maintenance of the machine.
Q4: Are our products certified or patented?
A4: Yes, we only provide certified products.
Q5: What should I do if the machine has any problems after I order
it?
A5: Our technicians will be there for a thorough analysis of the
problem. Free spare parts can also be sent to you. Our after-sales
service can be reached anytime through phone, e-mail, or other
possible contact. Please feel free to leave us a messange or give
us a call.